Data Scientist – AI and ML Team

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Job Summary

Haptik, a global leader in conversational AI and chat automation, is seeking a talented Data Scientist to join our AI and Machine Learning team. The ideal candidate will leverage data-driven insights, develop advanced algorithms, and contribute to building intelligent systems that enhance customer experiences. This role requires a strong foundation in statistical modeling, machine learning, and natural language processing (NLP), combined with a passion for innovation and problem-solving.

Key Responsibilities

  • Design, implement, and optimize machine learning models for NLP, recommendation engines, predictive analytics, and other AI-driven solutions.
  • Conduct data exploration, preprocessing, and feature engineering on large-scale datasets.
  • Collaborate with cross-functional teams including product, engineering, and business intelligence to translate business requirements into AI solutions.
  • Evaluate model performance, perform hyperparameter tuning, and deploy models into production environments.
  • Continuously research and apply state-of-the-art machine learning and AI techniques.
  • Generate actionable insights from data to support strategic decision-making.
  • Mentor junior data scientists and contribute to building best practices in AI and ML development.

Required Skills and Qualifications

  • Master’s or Bachelor’s degree in Computer Science, Data Science, Statistics, Mathematics, or a related field.
  • Strong proficiency in Python, R, or similar programming languages for data analysis and model development.
  • Hands-on experience with machine learning frameworks such as TensorFlow, PyTorch, or Scikit-learn.
  • Expertise in NLP, deep learning, and statistical modeling techniques.
  • Experience with data visualization tools like Tableau, Power BI, or Matplotlib/Seaborn.
  • Knowledge of cloud platforms (AWS, GCP, Azure) and big data tools (Hadoop, Spark) is a plus.
  • Strong problem-solving skills and ability to work with complex datasets.

Experience

  • Minimum 2–5 years of professional experience in data science, AI, or ML roles.
  • Proven track record of developing and deploying machine learning models in real-world applications.
  • Experience in conversational AI, recommendation systems, or predictive analytics is highly desirable.

Working Hours

  • Full-time role, typically Monday to Friday.
  • Flexibility for hybrid or remote working arrangements may be available depending on team requirements.

Knowledge, Skills, and Abilities

  • Strong analytical and critical thinking abilities.
  • Excellent communication and collaboration skills to convey complex technical concepts to non-technical stakeholders.
  • Ability to manage multiple projects and deliver high-quality results under tight deadlines.
  • Adaptability to emerging technologies and AI trends.
  • Detail-oriented with a commitment to producing accurate, scalable, and reproducible results.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health, wellness, and insurance plans.
  • Opportunities for professional development, certifications, and training in AI and ML.
  • Flexible working hours and remote work options.
  • Dynamic and inclusive company culture with access to cutting-edge AI projects.

Why Join Haptik?

  • Work at the forefront of conversational AI innovation with a global impact.
  • Collaborate with a team of passionate, highly skilled AI professionals.
  • Be part of a fast-growing tech company that values creativity, learning, and career growth.
  • Opportunity to influence AI products that touch millions of users worldwide.

How to Apply

  • Submit your updated resume and a cover letter highlighting your AI/ML projects and experience via Haptik’s careers page.
  • Shortlisted candidates will be invited for technical interviews and practical assessments.
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