Remote Care Management Support Coordinator

Other Jobs To Apply

About the Role

Join CVS Health's Care Management team as a Remote Care Management Support Coordinator and help connect members with the clinical resources and support they need to manage chronic conditions and complex health challenges. Working alongside licensed nurses, social workers, and care managers, you will provide essential administrative and coordination support that enables our clinical teams to focus on delivering high-quality, patient-centered care. This role is ideal for candidates with a background in healthcare administration who are passionate about improving patient outcomes.

What You'll Do

  • Schedule and coordinate care management appointments between members, providers, and clinical staff
  • Maintain accurate member records in care management platforms and electronic health systems
  • Contact members to gather health information, confirm appointments, and relay care plan updates
  • Process referrals and prior authorizations in accordance with health plan guidelines
  • Support clinical care managers with administrative tasks, data entry, and reporting functions
  • Identify and escalate member concerns or urgent health issues to the appropriate clinical team
  • Track member engagement metrics and produce regular status reports for supervisors

What You Bring

  • 1+ years of experience in healthcare administration, care coordination, or medical office support
  • Familiarity with electronic health records (EHR) and care management software platforms
  • Exceptional organizational skills with the ability to manage multiple member cases simultaneously
  • Compassionate communication style with a commitment to member privacy and dignity
  • Knowledge of HIPAA requirements and healthcare confidentiality standards
  • High school diploma required; medical assistant certification or related coursework a plus

Why CVS Health

  • Meaningful work that directly impacts the health and wellbeing of millions of Americans
  • Full medical, dental, and vision insurance benefits
  • Paid training and onboarding with a structured 90-day ramp period
  • CVS ExtraCare employee discount program
  • Remote work with equipment provided by CVS Health
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...