Remote Staffing Services Account Specialist

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About Kelly Services

Kelly Services has built lasting relationships with thousands of employer clients by delivering reliable, responsive staffing solutions that fit their unique workforce needs. From small businesses to Fortune 500 companies, Kelly's client base spans virtually every industry, and our account management team is the reason those relationships endure. At Kelly, client success is not just a department — it is a shared responsibility embraced by every team member who represents the Kelly brand.

The Role

Kelly Services is seeking a results-driven Remote Staffing Services Account Specialist to manage and grow a portfolio of employer client accounts. You will serve as the primary relationship manager for assigned clients, ensuring they receive exceptional service, fast talent delivery, and proactive workforce solutions that address their evolving needs. This role requires a balance of relationship-building skill, operational coordination, and service excellence — and offers a compelling opportunity to grow a long-term career in workforce solutions.

Your Responsibilities

  • Manage a portfolio of staffing client accounts, serving as their go-to contact for workforce needs, order management, and service issues
  • Develop strong client relationships through regular check-ins, quarterly business reviews, and proactive communication
  • Submit qualified candidate profiles to clients and coordinate interview and selection processes
  • Track order fulfillment, placement activity, and client satisfaction metrics for your assigned accounts
  • Identify opportunities to expand Kelly's services within existing client accounts and collaborate with sales leadership on growth strategies
  • Resolve client concerns and service failures promptly, escalating when necessary to ensure retention
  • Maintain accurate account records, client contacts, and activity notes in Kelly's CRM system

What You Bring

  • 2+ years of experience in account management, client services, or B2B sales — staffing industry experience strongly preferred
  • Proven track record of maintaining and growing client relationships in a service-oriented environment
  • Strong communication skills and professional presence in client-facing interactions
  • Comfortable using CRM platforms and MS Office tools for account management and reporting
  • Bachelor's degree in business, sales, human resources, or a related discipline preferred

What Kelly Offers

  • Base pay plus performance incentives tied to account retention and growth targets
  • Medical, dental, and vision benefits with Kelly contributing to premium costs
  • Kelly Learning Center and external training budget for skill development
  • Collaborative team environment with mentorship from experienced account management leaders
  • A clear pathway from Account Specialist to Senior Account Manager and beyond
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