Ticket/Gate Agent (Customer Service Agent) - SFO

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Delta Air Lines is one of the world\'s leading global airlines, committed to connecting people and places with a focus on exceptional customer service and operational excellence. Established in 1924, Delta has grown into a major international airline recognized for its reliability, innovation, and dedication to safety. Headquartered in Atlanta, Georgia, Delta operates an extensive network of domestic and international flights, serving millions of passengers annually. The airline prides itself on fostering a culture of inclusion, respect, and professional growth for its employees. With a robust approach to internal mobility, Delta ensures that team members have the opportunity to advance and find fulfilling careers within the organization. The Ticket/Gate Agent position at Delta Air Lines is an entry-level role that serves as the vital first point of contact for customers at the airport. This role is crucial in creating an efficient and welcoming environment for travelers by managing check-in, ticketing, and boarding processes. The agent is responsible for a variety of duties including assisting customers with ticket purchases and baggage check-in, guiding passengers to their gates, and ensuring smooth boarding procedures. The position requires interaction with diverse groups of passengers, including unaccompanied minors and disabled travelers, ensuring that all guests receive the assistance and care they need. Delta values mentorship and career development, providing guidance and support to help agents grow professionally within the company. This opportunity is perfect for individuals interested in starting their career in the airline industry and who thrive in dynamic, fast-paced environments. Ticket/Gate Agents must be adaptable to varying work schedules, including early mornings, late nights, and weekends, with shifts ranging from 20 to 40 hours per week depending on seniority and operational requirements. Working in this position, agents contribute directly to Delta\'s mission of transporting cargo safely and efficiently, in addition to enhancing the overall travel experience. The role requires physical activity such as lifting and tagging baggage, operating loading bridges, and opening and securing aircraft doors, which demands a good level of physical fitness and stamina. Safety compliance and attention to detail are paramount as agents verify travel documents and make sure boarding procedures are conducted properly. This combination of customer service and operational duties makes the Ticket/Gate Agent a key player in Delta Air Lines\' commitment to excellence and customer satisfaction. Delta Air Lines also emphasizes authentic communication and transparency in its recruitment process. Candidates can expect clear information about the job and benefits through official company channels. The airline encourages interested applicants to review internal mobility and residency policies to ensure their eligibility before applying. This ensures that Delta maintains a high standard of performance and fairness across its workforce while offering promising career paths for its employees.
  • meet internal mobility policy and residency policy requirements
  • be in good standing with current role including meeting performance standards and tenure requirements
  • ability to work 20 to 40 hours per week based on seniority
  • compliance with all safety and operational protocols
  • authorization to work in the country
  • ability to handle physically demanding tasks
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1. HOW DO YOU PLAN YOUR DAY?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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