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Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done. 

Key Accountabilities

  • You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
  • Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example. 
  • Keep your supervisor updated on room service progress and alert them to any repairs needed 
  • Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
  • Be organised - keep on top of supplies and amenities and always try to minimise waste.
  • Reunite items with owners – and log any lost and found property.
  • Look smart – wear your uniform with pride.
  • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done. 
  • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping. 
  • Report, turn in, and/or log all lost and found items according to established procedures. 
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. 
  • May regularly assist with deep cleaning projects. 
  • May have turndown duties. 
  • May assist with other duties as assigned. 

Key Skills & Experiences

  • It’s a physical role and you’ll be on your feet most of the day, so fitness is important. 
  • Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects. 
  • You’ll might need to bend and kneel to complete some activities.
  • Literacy skills - reading, writing and basic maths skills.
  • Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

About the Company:
IHG



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