Detroit, MichiganThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:It is the responsibility of the Technical Support Engineer III to provide on-site IT to internal & external users while performing excellent guest service in fast-paced, live events venue. In addition to support, the Technical Support Supervisor acts as a project manager for IT projects throughout the property. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of MGM.All duties are to be performed in accordance with departmental and MGM Resorts policies, practices, and procedures.THE DAY-TO-DAY:Plans, leads and administers technology projects, including but not limited to network and systems projects.Monitors/takes action on all advanced systems or network issues and escalated/high priority incidents while working cooperatively with the Corporate IT department and vendors to facilitate correction of incidents and problems during regular business hours and weekly live events.As subject matter expert on system and network technologies, identifies/troubleshoots issues, sets priorities in incident resolutions, resolves/repairs advanced system/network problems, and makes recommendation on problem resolution for issues for wide-scale or prevailing/ongoing issues.Partners with Corporate and Regional IT teams to facilitate process alignment, implement data center equipment standards, creating standard processes, and installing servers, storage, networking and other technology equipment throughout the property.Performs troubleshooting and preventive maintenance on servers, network devices, and other infrastructure devices in the data center, IT closets, and across property. Installs service releases and performs routine maintenance on desktop applications.Collects performance data from network devices and system components such as file and print servers, applications servers, storage devices, and other systems in the data center or IT closets, in support of evaluation of incidents and execution of problem resolution; corrects and implements solutions or escalates to IT leadership, as needed.Create technical documents, includes procedural and policies; ensures a full set of documentation for all systems and networks are updated and maintained, as required.Answers inquiries in person and via telephone, e-mail, and voicemail concerning the use of computer hardware and software.Updates the shift report daily to include required information updates and to reflect significant activities that occurred during the shift.Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.Responds effectively to guest inquiries related to MGM providing excellent guest service.Resolves guest complaints within scope of authority; otherwise refers the matter to management.THE IDEAL CANDIDATE:Bachelor's degree in information systems/technology, computer science, computer engineering or a related field.1+ years of IT experience with strong knowledge of hardware, software, and networkingSkilled with LNIX, Windows Server, core network protocols, and multi-source databases (DB2, SQL Server, Oracle)Familiar with enterprise and corporate systems including HR, Payroll, Inventory, Oracle Opera, InfoGenesis, IGT Gaming, Zenoti, Microsoft Dynamics, and Infinium BOHProficient in Windows Server (2003-2012), Windows 7, Citrix XenApp, AIX, AS400, TCP/IP, SNMPStrong troubleshooting, project management, and multitasking abilitiesKnowledgeable in hotel and casino IT operations and ITIL processesHolds or has training toward certifications like MCSA, Microsoft, CompTIA, DCSE, HP, IBMTHE PERKS & BENEFITS:Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Professional and personal development through programs and networking opportunitiesHealth, vision, and dental insurance401k planProfessional development opportunitiesTuition reimbursementExclusive discounts on entertainment, food, hotel stays, and more.VIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19744Are you ready to JOIN THE SHOW? Apply today!
