Rental Sales and Service Representative

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Job Description:

Summary
The Rental Sales Representative is responsible for acting as the front line sales agent for the rental of vehicles to the Company's current lease and commercial rental accounts, as well as potential commercial rental customers and consumer household needs. This requires the Rental Representative to work cross functionally across Sales, Marketing, Operations and Asset Management while utilizing excellent customer communication skills.

Essential Functions

  • Sales & Marketing:
    Handle sales and sales process for inbound calls as well as outbound solicitation
    Responsible for executing the business unit's marketing plan
    Maintain current accurate data within the company's marketing database
    Maximize rate opportunities within the market place
    Responsible for generating rental, lease and used vehicle sales leads
    Maintain and expand relationships with existing customer base
    Ability to maximize operational effectiveness by coordinating overall inventory levels to meet customer demand
    Meet overall Ryder market share by successfully executing the sales and marketing initiatives
  • Operations & Asset Management:
    Responsible for the overall profitably, operations and asset management of a rental location
    Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
    Maintain compliance with company, local, state, federal and other regulatory agencies
    Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet
  • Customer:
    Drive profitable revenue growth by maintaining and growing customer relationships
    Responsible for overall satisfaction for all internal and external customers
    Reconcile all customer concerns, issues, and disputes in order to maintain the ongoing relationship
  • Communication:
    Builds constructive and effective relationships with both internal and external customers
    Maintain composure when addressing stressful situations
    Clearly articulates Ryder's product and service offerings


Additional Responsibilities
  • On a voluntary basis as well as based on scheduling, the Rental Sales Representative will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.
  • Performs other duties as assigned.


Skills and Abilities
  • Strong verbal and written communication skills
  • Ability to get both verbal and written communication across that has the desired effect
  • Goal oriented, drive for results, assertive, and deal well with ambiguity
  • Possesses a high degree of initiative
  • Must have high level of energy and be a self-motivated and self-directed person
  • Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
  • Ability to focus on multiple projects and activities simultaneously
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  • Demonstrates customer service skills


Qualifications
  • H.S. diploma/GED required
  • One (1) year or more sales experience required


DOT Regulated
No

Job Category
Sales Support

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:
Hourly

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.
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