Director, Sales & Marketing - InterContinental San Francisco

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<strong>About InterContinental San Francisco<br><br></strong>InterContinental San Francisco is a graceful tower of translucent cool-blue glass rising 32 stories above the vibrant South of Market (SoMa) neighborhood. It stands as one of the city’s most admired landmarks.<br><br>Located directly adjacent to the Moscone West Convention Center, the hotel offers a strategic location for both business and leisure travelers in one of America’s most dynamic and beloved cities. While its convenience for business guests is unmatched, the property is also within easy walking distance of Union Square, premier shopping destinations, a diverse mix of trendy and upscale restaurants and bars, and many of San Francisco’s top attractions.<br><br>The hotel features 556 non-smoking guest rooms, including 14 suites, and offers 43,000 square feet of flexible event space, including 2 ballrooms and 21 meeting rooms.<br><br><strong>A Little Bit About Your Day-to-day<br><br></strong>As Sales & Marketing Director you’ll develop and implement strategies to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.<br><br><strong>Every day is different but mostly you'll focus on<br><br></strong>People<br><br><ul><li>Manage daily sales activities, plan and assign work ensuring you always have the right staffing numbers.    </li><li>Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.  </li><li>Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively.  </li><li>Recommend or initiate any HR elated actions where needed.   </li><li>Drive a great working environment for teams to thrive – connect departments to create sense of one team.   </li><li>Interact with outside contacts: guests, vendors, and other contacts as needed.  </li><li>Develop and maintain great working relationships with key clients and outside contacts to increase revenue.  <br><br></li></ul>Financial<br><br><ul><li>Hit all personal/team sales goals and maximize profitability.  </li><li>Help prepare the departmental budget and financial plans including the hotel marketing plan.   </li><li>Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.  </li><li>Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.  </li><li>Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. </li><li>Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.<br><br></li></ul>Guest Experience<br><br><ul><li>Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience. </li><li>Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. </li><li>Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests. </li><li>Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.<br><br></li></ul>Responsible Business<br><br><ul><li>Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel. </li><li>Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities. </li><li>Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity. </li><li>Raise the awareness and reputation of the hotel and the brand locally – occasionally acting as hotel representative for media related inquiries. </li><li>Identify improvements to marketing activities and overall hotel sales performance and work with other departments.  </li><li>Ad-hoc duties – unexpected moments when we have to pull together to get a task done.<br><br></li></ul><strong>What We Need From You<br><br></strong><ul><li>Bachelor’s degree / higher education qualification / equivalent in marketing or related field  </li><li>Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team</li><li>Strong knowledge of local businesses and business trends required  </li><li>Must speak local language(s)  </li><li> Other languages preferred<br><br></li></ul><strong>What You Can Expect From Us<br><br></strong>The salary range for this position is $185,000 to $225,000. This role is eligible for bonus pay.<br><br><ul><li>The candidate may transition into this role as late as January 2026. <br><br></li></ul>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.<br><br><strong>Important information</strong>:<br><br><ul><li>The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.</li><li>No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.</li><li>If you require reasonable accommodation during the application process, please click here.</li><li>IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.</li><li>If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.</li></ul>

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