Customer Service Operations Associate (Mandarin Speaker)

Other Jobs To Apply

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This role would be a contract position with possibility of conversion upon management discretion. Responsibilities Order Management (Sales) Order Acceptance And Order Entry

  • Ensure pricing and discounts are accurate in formal quotation
  • Be updated on sales, marketing and promotion program and administer these accordingly
  • Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
  • Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.
Order Management
  • Negotiate with Field/Customer and Division to establish committed delivery date.
  • Proactively manage order to meet committed delivery date and any special delivery requirement.
  • Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered
  • Establish and maintain effective lines of communication with Account Managers, management, business, and cross-functional teams to resolve customer order related issues.
Qualifications Careers Privacy Statement Keysight is an Equal Opportunity Employer.

Competencies

  • Bachelor Degree or University Degree or equivalent. No prior customer service experience required.
  • Communication skill (written & read) in customer language (English & Mandarin).
  • Capability to handle multiple tasks and responsibilities.
  • Ability to work in a fast paced environment
  • Usage of standard approaches to simple problem resolution.
  • Basic escalation management skills.
  • Basic IT /technology knowledge.
Others
  • Qualified candidates are welcome to apply.
  • Due to business needs, the staff might need to follow Greater China holiday and also working hours instead of Malaysia Public Holiday/Working Hour.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...