Director - Transition

Other Jobs To Apply

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact.

With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description All migrations / transitions at WNS is supported by a central transitions team. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies.

Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits.

Key responsibilities:

  • Lead large/multiple transitions of clients processes
  • Thorough project planning and reporting to clients, internal stakeholders and transition leaders
  • Thorough and proactive project review Risk, Issue, escalation and milestone management
  • Identify areas for efficiency improvement and implementing the same
  • Build close rapport with key internal stakeholders and clients
  • Manage project escalations and conflicts in projects
  • Mentor and coach direct reports to aid in their development
  • Strong focus on positive transition outcomes:
  • Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
  • Customer Experience understand client needs, wants and expectations and manage them effectively
  • Metrics Delivery Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
  • Required to lead multiple initiatives / projects concurrently (where applicable)
  • Compliance and continuous improvement to the WNS Transition Methodology
  • Design transition solution for new opportunities (RFI/RFP)
  • Respond to RFI/ RFPs along with the solutions team
  • Able to take on additional responsibilities in the transition function (e.g. capability building)
Qualifications and skills:
  • Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies
  • Strong expertise in end to end Transitions
  • Should have exposure to RFP / RFI and other deal pursuits
  • Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must
  • Strong CRM skills Deep understanding of the different aspects of BPO business QA, MIS, SLA, Base-lining, etc.
  • PMP or other project management certification is a plus
  • Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus
  • Experience in managing AI solution deployments
Supplemental:
  • Maintaining an established work schedule and strong work ethic
  • Very strong analytical, planning, organizational, and time management skills
  • Strong research skills including gathering and analyzing data from multiple sources
  • Effective reporting and documentation skills
  • Ability to maintain discretion and confidentiality
  • Working in a cross-functional team and environment
  • Flexibility to work in different timezones as per project requirements
  • Availability to travel to Domestic or International locations for project support as per project requirements
  • Financial acumen Interpreting and applying rules, regulations, policies, and procedures Technology and system orientation
  • Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges
  • Effectively using organizational and planning skills with attention to detail and follow through
Competencies/ Skill set:
  • E2E Transition exp
  • Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitio
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...