Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients.
Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more.
In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position Glatfelter Insurance Group is seeking an Underwriting Supervisor for our Glatfelter Healthcare team who will support the Program Manager in managing the underwriting of an assigned Program including responsibility for profit and loss. The position is responsible for demonstrating exemplary customer relationships with producers and all Glatfelter associates through demonstrated professional communications skills. The supervisor assumes responsibility for the Program Manager when that individual is not available.
The supervisor will manage the quality and quantity of work performed by the P&C Underwriters, and provide guidance, training, and support to the underwriting staff. This position is required to be onsite at our Leader Heights, York, PA office.
Key Responsibilities Manages the daily underwriting of the property & casualty book of insurance business within delegated underwriting authority to assure adherence to GIG underwriting guidelines and appropriate risk selection and pricing. Monitors employee’s adherence to authority delegation, oversees underwriting activities through internal referrals, file reviews and periodic internal audit. Manages workflow and processing issues within assigned territory and may maintain underwriting responsibility for an assigned group of agents.
On a referral basis, accepts, rejects or requests additional information from the submitting client. On a referral basis, receives and reviews new business submissions for completeness and acceptability. Reviews exception renewals in accordance with guidelines and recommends pricing and coverage changes.
Reviews and takes appropriate action within their authority on any transaction(s) that exceed the written underwriting authority of the Underwriter. Monitors rate vs. target, pricing standards/guidelines, risk control and claims activities for accounts within assigned territory or book of business. Evaluates and compares competitor's forms and coverages in conjunction with Product or Program Manager.
Assists Program
Manager with edits or revisions to program underwriting guidelines or coverage forms. In conjunction with the Program Manager and other Underwriting Supervisors, establishes, implements, and communicates divisional underwriting philosophies and systems. Reviews appeals by clients and recommends appropriate action.
Responds to inquiries from clients regarding pricing and coverage issues. Refers and suggests action on any unusual exposures to the Program Manager for approval. Communicates with program sales staff regarding current market conditions, problems, and opportunities in region.
Attends agent meetings, conventions, trade shows, visits client offices as needed. Prepares and submits reports for management use as required. Plans and assists with product knowledge seminars as needed.
Assists with the recruitment and selection of new underwriting associates. Coordinates and guides training through the creation and management of performance plans to support staff growth and professional development. Monitors the quality and quantity of work by underwriters and underwriting assistants in respective program area.
Maintains
OnBase files consistent with standard file procedures Evaluates the performance of direct reports on an ongoing basis and provides feedback and coaching, as needed, and conducts annual performance reviews on a timely basis. Performs other duties and special projects as assigned by management What We’re Looking For BA degree in insurance, business or related field preferred or appropriate industry related experience. Must attain or be working toward AU, CPCU, ARM designation or comparable higher insurance education.
Must have a minimum of five (5) year
