Remote Claims Professional

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As a member of our Claims team, you’ll combine empathy and understanding with investigative and negotiation skills to help our policyholders navigate the Claims process and get back on their feet. Whether you’re on the go in the field, based in one of our offices, or working remotely, you’ll flex your skills in a dynamic, detail-oriented, and collaborative setting where every day brings new challenges and rewards.

Skills for Success in Claims

Warm & empathetic

In Claims, you’ll interact with our customers as they face some of life’s most challenging circumstances. They need someone who can read their mood, relate to what they’re feeling, listen to their concerns, and provide comfort and reassurance.

Fair & communicative

Our Claims teams are collaborative groups of people who rely on expert communication skills, integrity and honesty to successfully interact with our customers, each other, and anyone else who may be involved in a claim to deliver a prompt and fair resolution.

Efficient & independent

Being able to manage your time will be integral to your success in this role. You’ll be counted on to continually reprioritize tasks and reassess plans in light of new demands, case assignments, policy changes, and other factors.

Tech savvy

You’ll be working in a digital-first environment and your technical expertise and flexible work style will be key to your success.

Why Work With Us

  • Benefits on day one: Because taking care of others is a lot easier when you and your family are taken care of, too.
  • New hire support: You’ll be supported through onboarding and equipped with everything you need to hit the ground running.
  • Work-life balance: We think your life outside of work is important, so we offer flexible work arrangements and time off through holidays, vacation days, and more.
  • Career advancement: Whether you stay in Claims or explore different disciplines, you’ll gain a diversified skillset that will help you excel and grow.
  • Contribute to a Fortune 100 company: With more than 45,000 employees in 29 countries and economies around the world, our dedication to putting others first extends beyond our organization.

Apply Now to make a meaningful impact as part of Liberty Mutual's claims team.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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