Non-Profit Hiring Remote Parent Services Referral Specialist
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This a Full Remote job, the offer is available from: Virginia (USA)
Child
Care Aware of America (CCAoA) is the only national organization that supports
every part of the child care system. In partnership with an on-the-ground
network of Child Care Resource and Referral (CCR&R) organizations, we work
in states and communities to advance high-quality, affordable child
care—transforming a patchwork of resources into a system that works for
everyone. Together, we make America child care strong—and that makes everyone
stronger. CCAoA is committed to recruiting and retaining a dynamic workforce to
help build a child care system that serves all children and families. Join us
in ensuring that every family has access to high-quality, affordable child
care.
CCAoA is a collective of passionate supporters of
affordable, quality, and consistent child care. We are a values-driven
organization seeking a Remote Enhanced Referral Parent Services Specialist to
support and contribute to our mission. This role is responsible for conducting
child care referrals and assisting military families with technical support for
DoD/Military Child Care Fee Assistance programs and services. The Parent
Services Specialist provides customized child care resources and referrals
for each military family and delivers confidential, supportive assistance and
case management to families who contact ChildCare Aware® of
America by phone, chat, email, or through online inquiry.Accurate and exemplary customer service
skills are vital for success, as this position provides crucial support to
parents in completing the eligibility and application requirements for military
child care fee assistance.
**Schedule: Monday-Friday 10:30 AM –
7:00 PM Eastern Time**
What
We Offer:
- Competitive
starting salary commensurate withexperience **The salary range reflected in this job posting is
the hiring range for this position within the Washington DC Metropolitan area.
Please note that a geographic differential will be applied to the salary for
candidates hired from regions with a lower cost of living. This adjustment
ensures competitive and equitable compensation based on location**
- The
flexibility to work in a remote capacity.
- Health
& wellness benefit options.
- A
transparent professional environment where ideas are shared openly with honest
discourse in a progressive atmosphere of growth & excellence.
- Opportunity
for growth and advancement.
Job Responsibilities:
- Receive
incoming calls, letters, and Email from military families and provide
exemplary customer service via active listening and professional communication.
- Serve as
principal liaison for parents requesting fee assistance and child care
information, provide exceptional customer service support in navigating fee
assistance program policies and procedures in accordance with Department of
Defense eligibility.
- Work
closely with assigned child care coordinators to ensure that all files are
processed accurately and efficiently.
- Conduct
individually customized child care searches, including all established best
practices.
- Educate
military families about early childhood development, early childhood education
standards, state licensing regulations, and indicators of quality child care.
- Manage cases
within established guidelines and procedures to provide child care resources
and referrals to military families within five (5) business days.
- Provide
oral and written follow-up communication to clients as well as access to all
available resources.
- Update and
maintain client information in Child Care Aware® of America’s databases.
- Maintain
respectful, professional working relationship with military families.
- Maintain
high ethical standards, including maintaining strict confidentiality.
- Cultivate
respectful, professional working relationships with the program points of
contact (POCs).
- Participate
in a team-oriented work environment.
- Assist
with special projects and other functions as needed to accomplish Child Care
Aware® of America objectives.
- Perform other
duties as assigned.
Knowledge,
Skills, Abilities:
- Knowledge of database management and record keeping procedures.
- Knowledge of superior customer service principles.
- Exceptional critical thinking and decision-making skills.
- Exceptional interpersonal skills to engage clients.
- Strong organizational, time management, and troubleshooting skills.
- Active listening skills.
- Strong written and verbal communication skills.
- Ability to collect, analyze, and present information for diverse
audiences.
- Ability to work under high pressure situations calmly.
- Ability to analyze problems and work with clients to resolve
issues or escalate to a higher level of support.
- Ability to work individually and as a part of a team to meet
program objectives.
- Ability to collaborate well with individuals of varying
backgrounds and skill levels to achieve program goals.
-
Ability to establish and maintain effective working relationships
with all levels of management.
Job Qualifications:
- Ability to work Monday through Friday, 10:30 AM-7:00 PM ET
- High school diploma or equivalent.
- Bachelor’s degree in early childhood development, education,
social work, or psychology is preferred.
- Background or experience in early childhood education or the
military is a plus.
- Fluency in Spanish is a plus.
- Proven experience providing customer service to diverse
populations. Conflict resolution experience is a plus.
- Experience in a social services, human services, or child
development setting.
- Experience with case management and multi-tasking.
- Experience with a call center environment.
- Proven multi-tasking capability, sense of urgency, organizational
skills, and case management skills.
- Experience with the Microsoft Office suite of products and
Internet-savvy.
- Exceptional oral and written communication skills.
-
Fluency in Spanish is a plus.
Salary: $45.9K-56.1K Annually
