Clinical Care Representative (RN) | Remote | Part-Time (20 Hours)

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The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR utilizes written protocols and clinical judgement to guide their practice and determine the urgency of care needed. The CCR schedules appointments or directs callers to health care providers as needed. The goal of this unique form of nursing is to decrease unnecessary visits to physicians, nurse practitioners, and the emergency room, as well as to provide information for self-care. The person in this role is expected to have exceptional customer service abilities, strong clinical judgment, and excellent computer and typing skills. While this position can be performed remotely, it requires in-person training and in-person work when technical issues arise preventing the ability to work remotely.

ESSENTIAL FUNCTIONS

  • Answer phone calls and web messages for primary care practices of all ages in a fast-paced call center environment
  • Provide triage to symptomatic patients to determine placement within InterMed’s practice, referring to ED/Urgent Care, or providing homecare advice as appropriate
  • Utilize superior verbal communication skills to provide excellent customer service and nursing care via telephone
  • Ability to remain calm in high-stress situations, utilizing crisis intervention skills when appropriate
  • Refill prescriptions according to standard protocol
  • Provide test results according to standard protocol
  • Provide patient education under provider’s direction
  • Fulfill administrative responsibilities which may include:
  • Obtaining medical records information
  • Referral information
  • Completing forms/requisitions
  • Schedule routine appointments
  • Flexibility and willingness to work as a team member
  • Ability to prioritize work and handle multiple tasks and computer applications
  • Excellent professional judgment and technical skills
  • Other responsibilities as directed by management

JOB REQUIREMENTS

  • Graduate from an accredited school of nursing
  • Unencumbered active registered nurse or LPN licensure in state of Maine
  • Previous experience in a primary care or hospital setting required
  • Triage experience preferred
  • Proficient computer knowledge and accurate typing skills with Windows based programs, including electronic medical records programs
  • Ability to proficiently use telephone system
  • Excellent typing and computer ability while simultaneously maintaining a telephone conversation
  • Ability to consistently meet and adhere to performance and quality metrics
  • Compassion, empathy, and teaching ability, as patients may require instruction for self-care and/or symptom management
  • Strong organizational and critical thinking skills
  • Ability to demonstrate and uphold InterMed’s Values
  • Professional appearance
  • On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience
  • State of Maine residence is required

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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