Sales and Customer Support Specialist

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Job Description:

  • Establish and nurture relationships with clients, educating them about the advantages of our software and services.
  • Manage the entire sales cycle, from identifying prospects to conducting compelling product demonstrations and closing deals.
  • Maintain swift and efficient communication with potential clients, with an emphasis on excellent email correspondence, Zoom, and phone conversations.
  • Record and manage prospect interactions and follow-ups in our CRM.
  • Finalize agreements through effective negotiation skills, with a focus on achieving successful sales outcomes.

Requirements:

  • Based in the Philippines with consistent availability for a long-term role.
  • Experience in BPO, SaaS support, or virtual assistant roles.
  • Comfortable working the US night shift
  • Exceptional English communication skills, both written and spoken.
  • Customer-focused, reliable, and detail-oriented.
  • Comfortable performing both support and sales functions, including conducting software demos and follow-ups.
  • Strong academic background with an outstanding General Weighted Average (GWA).
  • Highly organized with excellent time management and communication skills.
  • Proven ability to work independently in a fast-paced environment and overcome obstacles.
  • Passion for nonprofits and giving back to the community.

Benefits:

  • Paid Vacation Time: 20 days annually (including 5 days during the Christmas–New Year period).
  • Paid Sick Time: 5 days annually.
  • Life Leave: 15 days annually (can be cashed out in December).
  • Paid Holidays: 7 paid US holidays.
  • Additional Benefits: Bereavement policy, employee giving programs (Matching Gift Program, Volunteer Grant Program).
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