Retail Store Manager - Full Benefits

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Retail Store Manager - Full Benefits

About Working Here

We believe in supporting both our customers and our employees, focusing on a sense of belonging and shared purpose inspired by our love for pets. Our team works together to create a welcoming environment where everyone can thrive and contribute their best self.

Benefits

Pay & Time Off

- Weekly pay provided
- Paid time off available

Health & Wellness

- Multiple medical insurance plans suited to your needs
- Coverage options for spouses, qualifying domestic partners, and children up to age 26, or over 26 if specific conditions apply
- Spousal coverage requires a pre-tax contribution unless your spouse meets certain employment or coverage criteria
- Prescription coverage included with medical plans, using national or regional pharmacy networks
- Health Savings Account available for certain plans, with pre-tax contributions, a company match, and investment opportunities after a set balance
- Access to dental insurance with four different plans
- Vision insurance options for qualifying employees

Retirement & Savings

- Participation in 401(k) retirement plans

Education & Growth

- Tuition assistance available for eligible employees
- Learning and professional development programs offered
- Opportunities for career advancement

Perks

- Special employee discounts and offers

Role Summary

As a Store Leader, you play a central role in ensuring the well-being of both pets and people. You deliver an outstanding customer experience, oversee operational processes, achieve store goals, and handle all aspects of people management. Your leadership helps foster our culture, puts a focus on results, supports customer satisfaction, and keeps daily operations running smoothly.

Key Responsibilities

Your tasks will shift depending on the needs of the store and may include:

Team Leadership

- Make decisions related to hiring, interviewing, coaching, and, when needed, termination
- Maintain an open-door policy by listening to team members and utilizing available feedback tools
- Collaborate with leaders to set store schedules
- Support associate engagement and career paths, including recognition and planning for advancement
- Assign and delegate responsibilities, encouraging team ownership and development
- Ensure clear, frequent communication to align priorities across the team
- Address and resolve concerns or complaints among staff
- Recognize team wins and celebrate achievements
- Complete timely performance evaluations

Store Environment

- Provide positive experiences for both employees and customers while ensuring pet safety
- Supervise customer interactions and resolve any issues, both routine and escalated
- Foster a friendly and inviting store atmosphere
- Continuously look for ways to improve store operations
- Participate in in-store and community activities to support brand initiatives and partnerships
- Ensure compliance with store standards, policies, and codes of conduct
- Conduct monthly reviews to confirm adherence to processes and procedures
- Emphasize a safe environment for staff, animals, and shoppers
- Check inventory levels and manage product availability
- Share goals and business targets with store leadership
- Use surveillance tools to assess safety, staff behavior, and risk, coaching as needed
- Respond quickly to pet health issues, including arranging veterinary care when required
- Participate in opening and closing routines as outlined by company policy

Business Operations

- Meet profitability targets and carry out strategies from corporate leadership
- Evaluate reports to understand business trends, and communicate results with action plans for improvement
- Discover opportunities for growth and hold the team accountable for meeting sales and loss prevention targets
- Oversee spending on payroll, labor, and materials
- Partner with corporate support teams to address store needs
- Create staff schedules and manage budgets for payroll expenses
- Complete paperwork and reports as needed
- Support operational needs through errands or additional tasks as necessary

Qualifications

- 4 to 6 years' experience in retail management or a customer-focused setting
- Full-time availability with flexibility for evenings, weekends, and holidays
- Skilled with computers and standard applications
- Effective written and verbal communicator
- Ability to remain composed in a fast-paced setting
- Strong organizational and detail management capabilities

Supervisory Responsibilities

- Direct leaders and staff members according to company policies and guidelines

Physical and Work Conditions

- Ability to stand, walk, use ladders, and complete tasks using your hands
- Regularly move up to 50 pounds and occasionally assist lifting more than 100 pounds with help
- Exposure at times to equipment, wet settings, pet fur, and different noise levels

Pursue Your Passion

Be part of a team where you make a real difference, whether helping shoppers or celebrating memorable moments for pets. We embrace diversity and value the unique perspectives of our large team, all brought together by their shared passion for animals.

If you are searching for a role where your enthusiasm for helping pets and people can shine, we invite you to apply today.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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