HR Specialist, Service Delivery

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About the position

Responsibilities

  • Coordinate core HR functions including onboarding, offboarding, compliance, and HR administration.
  • Serve as a liaison between employees and management, promoting clear communication and consistent application of HR policies.
  • Maintain accurate employee records and ensure data integrity within HRIS systems.
  • Collaborate with the Leave of Absence (LOA) team to ensure timely processing of leave requests, proper documentation, and compliance with FMLA, ADA, and company policies.
  • Collaborate with HR leadership to improve processes and implement HR Strategies.
  • Collaborate with other departments on cross-functional projects.
  • Contribute to special HR projects and process improvement initiatives that enhance our overall HR service delivery.
  • Assess and respond to employee questions and inquiries; triaging requests, researching options, providing compliant, consistent answers, and engaging appropriate subject matter experts as needed.
  • Support immigration processes, including coordination of visa applications (H-1B, TN, L-1, etc.), liaising with legal counsel, and maintaining compliance with immigration documentation and timelines.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • 3-5 years of HR experience, preferably in the life sciences, biotech, or healthcare industry.
  • Strong interpersonal, organizational, and communication skills.
  • Experience supporting U.S. immigration and LOA processes.
  • Ability to manage multiple priorities in a regulated, deadline-driven environment.
  • Proficient in Microsoft Office and familiar with HRIS platforms (e.g., Workday, ServiceNow or equivalent).
  • Exceptional communication, problem-solving, and interpersonal skills.
  • Demonstrated ability to handle sensitive information with confidentiality and professionalism.
  • Knowledge of HR policies and practices, employment laws and regulations.
  • Expertise in one or more disciplines - employee relations, benefits, OSHA, FMLA, workers compensation, or new hire orientation.
  • Collaborates with corporate HR and payroll teams to support compensation, benefits, and employee relations initiatives.
  • Highly organized with the capability to manage multiple tasks in a dynamic environment.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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