[Remote] HP Indigo Professional Service- Production Specialist

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. HP is seeking a dynamic, customer-centric individual to join their elite team of Production Specialists within the HP Indigo Professional Service team. The role involves delivering Value Added Professional Services on Commercial and Labels and Packaging press platforms while providing comprehensive Industrial Print production support at customer sites.


Responsibilities

  • Execute HP Indigo Value Added Services Visits at customer sites based on prescribed scope and content.
  • Demonstrate strong communication skills and active listening skills with ability to adjust messages to audience level.
  • Integrate technical knowledge and business understanding to craft effective solutions for customers.
  • Independently resolve single- and cross-technology incidents, working collaboratively on complex issues.
  • Assist in managing the delivery of industry support solutions.
  • Cultivate and manage strong relationships, up to senior management level, in assigned accounts.
  • Design and deliver support solutions leveraging specific industry knowledge and expertise.
  • Stay abreast of press models, features, and their respective value propositions.
  • Proactively identify and implement solutions to prevent problems within the team/technology area.
  • Apply HP Indigo solutions to meet complex customer needs.
  • Identify additional services that contribute to future service revenue growth.
  • Lead Customer Expectation management as part of the escalation process.
  • Lead cross-team or large programs/projects.
  • Manage pre- and post-class administrative tasks promptly and satisfactorily.
  • Collaborate effectively within the team, ensuring a positive experience for internal and external stakeholders.
  • Engage in global collaboration for consistent messaging, contributing to the development of training materials for continuous improvement.
  • Mentor and guide junior consultants.

Skills

  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years of working experience in related fields.
  • Prior Technical Training experience
  • Prior experience working in a Digital or Offset Printing environment, Press Operation and / or Production Management.
  • Experience with Industrial Printing Press technologies and Workflow solutions.
  • Exceptional communication skills, both written and spoken.
  • Natural ability to Teach, Consult and deliver technical knowledge.
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution delivery.
  • Outstanding presentation skills and engaging public speaking ability.
  • Knowledge of Industrial or Commercial Print production and workflow.
  • Positive, 'Can Do' attitude.
  • Strong organizational skills with meticulous attention to detail.
  • Strong mechanical aptitude.
  • Proficiency in Microsoft Teams, Outlook, PowerPoint, and Excel.
  • Solid business acumen.
  • Color Management experience.
  • G7 Certification.
  • Prior training/teaching experience.
  • In-depth technical knowledge of HP Indigo digital press technology.
  • Thorough knowledge of HP Indigo products and services offerings.
  • Proficiency in Adobe Creative Suite.
  • Familiarity with augmented reality environments and technology.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave

Company Overview

  • HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions. It was founded in 1939, and is headquartered in Palo Alto, California, USA, with a workforce of 10001+ employees. Its website is http://www.hp.com.

    • Company H1B Sponsorship

  • HP has a track record of offering H1B sponsorships, with 169 in 2025, 187 in 2024, 190 in 2023, 200 in 2022, 178 in 2021, 183 in 2020. Please note that this does not guarantee sponsorship for this specific role.

    • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

    Related Posts