Partner Solutions Architect – GSI

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Job Description:

  • Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
  • Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
  • Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
  • Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
  • Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
  • Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

Requirements:

  • Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
  • Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
  • A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom
  • Confident presentation skills
  • Desired hands-on experience in two or more of the following areas:
  • Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
  • Public Cloud: AWS, Azure, GCP, or Alibaba
  • Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
  • Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
  • Config Mgmt: Terraform, Ansible, Puppet, Chef
  • CI / CD: Jenkins, Gitlab
  • Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
  • Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
  • Previous experience with root-cause-analysis, troubleshooting, debugging

Benefits:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
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