Key Holder & Customer Experience Leader

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Job Title

The primary responsibility of this role is to provide exceptional customer service, achieve sales goals and maintain high standards in a fast-paced retail environment. As a key holder, you will be responsible for leading by example and delivering world-class service.

About the Job

  • Act as a champion of our brand values and consistently deliver excellent service
  • Greets customers warmly and welcomes them with enthusiasm
  • Understands customer needs by asking open-ended questions
  • Explains product features and benefits in relation to the customers' needs
  • Suggests additional items to build onto sales by utilizing effective selling techniques
  • Thanks the customer sincerely and invites them to return and shop with us again
  • Be a brand ambassador and build customer loyalty
  • Inspires and motivates the team daily by delivering positive feedback and utilizing recognition programs
  • Contributes to a positive work environment by modeling ethical behavior and fostering open communication
  • Professional presentation in attire, demeanor, appearance and compliance to company dress code
  • Supports all sales efforts and initiatives across all business channels in an effort to maximize company sales
  • Captures accurate and valid customer information at the POS
  • Maintains awareness of all current promotions and processes them correctly at the Point of Sale
  • Demonstrates the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
  • Continually trains and coaches associates on service behaviors and assigned tasks
  • Demonstrates desire to participate in training and development utilizing all training resources available
  • Prepares incoming product for the sales floor by following instruction and guidance from supervisors
  • Merchandises product following company visual guidelines and visual standards
  • Demonstrates a fundamental knowledge of computers, systems and programs relevant to the position
  • Upholds store maintenance and cleanliness standards
  • Performs management functions as expected, including opening and closing of the store, supervising the sales floor, and coordinating breaks

Requirements

  • Previous experience and leadership work in specialty retail is preferred
  • Ability to work a flexible schedule to include nights, weekends, and holidays
  • Demonstrates an ability to multi task while being attentive to customers
  • Proficient in using Microsoft Office and POS Systems
  • Ability to work well and be a leader in a team environment
  • Ability to be mobile on a sales floor for extended periods of time
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
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