Front Desk Agent

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Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences-The Grand Life is calling, come share it with us!As a Front Desk Agent, you will play a pivotal role in ensuring a seamless guest experience from arrival to departure. You'll be responsible for welcoming guests, managing reservations, and addressing guest inquiries with warmth and professionalism, enhancing their overall stay.Key Responsibilities:• Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.• Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience.• Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service.• Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations.• Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail.• Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity.• Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings.• Documentation: Complete all Front Desk reports accurately and maintain proper documentation.• Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.Perks & Benefits:• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.• Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.Join our team at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a legacy of excellence, ensuring that every guest experiences the unique charm and luxury of our historic property. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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