Customer Service Associate (Work From Home / Office) - Singapore

Other Jobs To Apply

Amazon is a global leader in e-commerce and technology services, renowned for its customer-centric approach and innovative solutions. With a mission to be Earth most customer-centric company, Amazon continues to push the boundaries in online retail, cloud computing, and artificial intelligence. Operating in multiple countries, Amazon offers a diverse and inclusive work environment, providing ample opportunities for professional growth and development.

Job Summary:

Amazon is seeking enthusiastic and dedicated Customer Service Associates to join our team in Singapore. This role offers the flexibility to work from home or in the office, providing exceptional support to our customers. You will be the voice of Amazon, ensuring our customers receive outstanding service by addressing their queries, resolving issues, and enhancing their overall experience.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve product or service issues by clarifying the customer complaint, determining the cause of the problem, selecting, and explaining the best solution, and expediting correction or adjustment.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers and create a positive customer service experience.

Required Skills and Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in English; additional language skills are a plus.

Experience:

  • Minimum 1-2 years of experience in a customer service or similar role.
  • Experience working in a fast-paced environment and handling high volumes of inquiries.

Working Hours:

  • Full-time position with flexible working hours.
  • Availability to work on weekends and public holidays if required.

Knowledge, Skills, and Abilities:

  • Strong problem-solving skills and ability to think analytically.
  • High level of computer literacy, including familiarity with Microsoft Office and web-based applications.
  • Ability to work independently and as part of a team.
  • Strong organizational skills with attention to detail.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive healthcare benefits including medical, dental, and vision insurance.
  • Employee discount on Amazon products.
  • Professional development and career growth opportunities.
  • Work from home flexibility and remote working options.
  • Supportive and inclusive company culture.

Why Join Amazon:

Joining Amazon means becoming part of a dynamic team committed to excellence. You will have the opportunity to work in a fast-paced, innovative environment where your contributions are valued and your professional growth is a priority. At Amazon, we believe in investing in our employees and fostering a culture of continuous learning and development.

How to Apply:

Interested candidates are invited to apply through the Amazon careers page. Please visit Amazon Careers and search for the Customer Service Associate position in Singapore. Submit your resume and cover letter detailing your experience and why you are the ideal candidate for this role.

Join us at Amazon and help us make history by delivering an exceptional customer experience.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts