How you'll help us Keep Climbing (overview & key responsibilities)
This Specialist
role will manage the day-to-day administration of the Disability and Leave
Programs. This position will serve as a professional
subject matter expert in the area of Disability and Leaves (FMLA, Military,
state, corporate) benefits to all divisions and ensure compliance with relevant
laws and regulations while minimizing financial risk to the organization.
This position is based in the Atlanta
General Offices, and report to the Manager, Disability & Leaves under
the Global Health & Wellbeing (GHW) organization.
- Manage the day-to-day administration of theDisability and Leave Programs.
- Responsible for the oversight of claims management andcommunication with employees, managers, attorneys, and Third-PartyAdministrator (TPA).
- Serve as professional subject matter expert in the area ofDisability & Leaves (FMLA, Military, state, corporate) benefits to alldivisions and departments eligible for the programs, to include but not limitedto Human Resources, Corporate Safety, Labor Relations, Legal, andOperational/Station Management.
- Proactively provide guidance and ongoing education to internal andexternal customers on Delta Air Lines policies and procedures as it pertains toDisability and Leave claims.Assist inthe education of internal business partners of the importance of early claimreporting, early return to work programs and other appropriate cost containmentmeasures that will provide positive outcomes for all parties involved.
- Identify trends in service concerns, recommend the appropriatecourse of action for improvement and development of vendor performancestandards and adherence to contractual requirements. Ensure that claimshandling is conducted in compliance with applicable state regulations,disability plan, corporate policies and other legal requirements.Ensure compliance with relevant laws andregulations while minimizing financial risk to the organization.
- Work closely with TPA and Delta HR to identify, de-escalate anddocument current or potential escalation situations, reaching out to employeeswhen issues arise in order to provide high levels of customer service andemployee advocacy.
- Help to identify areas of opportunity in the highly integrated WorkComp and Disability Programs and work with management and operations tostreamline processes.
What you need to succeed (minimum qualifications)
- 3 to 5 years of direct Disability and Leave Claims Managementand/or TPA vendor oversight experience with a large employer-based company.
- Abilityto meet deadlines and work under pressure with minimal supervision and respondquickly to high priority requests.??
- Experience in Access, Excel, MS Office suite of products, andSAP.
- Ability to use Insurance Carrier/TPA data and claims managementsystems to analyze claim data.
- Understanding of technical claims procedures, medical protocols andInsurance Industry Best Practices.
- Ability to practice good judgment in interpreting medical factspresented by a physician and applying these facts in determining disability andan employee's ability to return to work.
- Excellent critical, logical-thinking, analytical, and researchskills.
- Must demonstrate clear, concise, and effective oral and writtencommunication skills. Convey moderately complex information (claim decisions,outcomes, etc.) to all appropriate parties, while maintaining a professionaldemeanor in all situations.
- Ability to anticipate problems and suggest opportunities/solutions.
- Must possess ability to effectively interact with a variety ofindividuals within the company, clients, carriers, and vendororganizations.
- Must be versatile, resilient, responsive to change, and adapt tounexpected demands based on business needs.
- Should possess an overall knowledge of company policies andprocedures.
- Good time management skills, multi-tasking skills, projectmanagement skills and organizational skills with attention to detail.
- Must be able to travel 30%-40%, when required.
- Consistentlyprioritizes safety and security of self, others, and personal data.?
- Embraces diversepeople, thinking, and styles.?
- Is at least 18years of age and has authorization to work in the United States
What will give you a competitive edge (preferred qualifications)
- Bachelor's degreein business, RiskManagement, Human Resources Management, BSN, Vocational Rehabilitation, orclosely related field.
- Experience inaviation industry is a plus
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to
living our values - Care, Integrity, Resilience and Servant Leadership - every
day, in everything we do. At Delta, our people are our success. At the heart of
what we offer is our focus on Sharing Success with Delta employees. Exploring a
career at Delta gives you a chance to see the world while earning great
compensation and benefits to help you keep climbing along the way:
- Competitive salary,industry-leading pro?t sharing program, and performanceincentives
- 401(k) with generous companycontributions up to 9%
- New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 - March 31)
- In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period
- 10 paid holidays per calendaryear
- Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave
- Non-birthing parents areeligible for 2-weeks of paid parental leave
- Comprehensive health bene?tsincluding medical, dental, vision, short/long term disability and lifeinsurance bene?ts
- Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages
- Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health
- Domestic and Internationalspace-available flight privileges for employees and eligible familymembers
- Career development programsto achieve your long-term career goals
- World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint
- Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies
- Recognition rewards andawards through the platform Unstoppable Together
- Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
