Customer Care Employee

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Our customer care employees are at the heart of Humana and make up about 12% of Humana’s workforce. These valued employees care for our members, providers, sales representatives and employees by offering various support via traditional, high-touch and digital channels, such as telephone, chat and social media.

Our team focuses on creating simplified, consumer-centric approaches. Employees have the freedom to approach their work with creativity, which ensures each customer’s needs are uniquely met. We work on cross-functional teams to continuously improve the way we interact with and serve our customers.

Full-Time Customer Care

Full-time customer care employees work more than 30 hours per week. Effective day one, employees receive:

  • Competitive compensation
  • A benefits package that includes health, dental, vision, tuition assistance, 401(k) and more
  • Professional development opportunities including career advancement, virtual learning platforms, networking opportunities, mentoring programs and more

Part-Time and Seasonal Customer Care

Part-time customer care employees work between 20-29 hours per week. Many of our part-time employees take advantage of our flex scheduling, which allows employees to work from home or in a Humana office. We support each of our employees on their journey to achieve work-life balance.

Seasonal customer care employees work for a limited period of time, often around the same time each year.

These employees have access to:

  • 401(k) retirement savings plan with employer match
  • Employee Assistance Program (EAP)
  • Cross-training for skills development
  • Potential full-time opportunities
  • Student loan refinancing consultation
  • National and local discounts on computers, vacations, phones, retail shopping and more

Support for Your Career

Flexibility: We know your life extends outside of work. We have many options to support your interests and needs.

Training: We provide instructor-led and hands-on training.

Growth: Learn the healthcare industry and advance your career with ongoing training.


Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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