Byram Healthcare Customer Service Representative

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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include:Medical, dental, and vision insurance, available on first working day401(k), eligibility after one year of serviceEmployee stock purchase planTuition reimbursementSummaryThe representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.Core ResponsibilitiesReview and Process orders via fax and electronic platformsMake outbound calls to patients and referrals as neededUtilize tools and resources to assist in order entryUse full product knowledge of Byram therapies to service patientsCommunicate effectively with patients, teammates healthcare professionals and sales team.Consistently meet required Key Performance Indicators (KPI's)Perform other duties as requiredQualifying ExperienceHigh School Diploma or equivalent required1-2 years of customer service experience requiredCall center experience preferredExcellent written and verbal communication skillsProficient with MS Office and the ability to navigate multiple platformsAbility to learn our brand products and therapiesStrong customer service skills with the ability to resolve patient concernsDemonstrate soft skills to enhance patient experienceIf you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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