Front Desk Coordinator/ Client Experience Specialist

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About Us

The Sole Sanctuary is a high-end, toxin-free pedicure and nail spa dedicated to luxury, wellness, and exceptional client care. We’re passionate about creating a calm, positive environment for our guests and team alike.

We’re looking for a highly organized, people-focused Front Desk Coordinator / Client Experience Specialist to join our team and ensure smooth day-to-day operations. This role is all about client satisfaction, attention to detail, and supporting our technicians so they can focus on delivering outstanding services.

What You’ll Do

  • Be the welcoming face of our spa — greeting clients warmly, checking them in/out, and ensuring every visit feels seamless.
  • Manage calls, texts, and scheduling through our booking system (including adjustments and confirmations).
  • Support client flow: help keep services on time, assist with rebooking, and resolve small issues with grace.
  • Light retail support: recommend and ring up spa products.
  • Help maintain the spa environment (tidy front desk, refreshments restocked, calm vibes).
  • Collaborate with lead technicians and management for smooth scheduling and communication.
  • Provide occasional admin support (client follow-ups, light paperwork, assisting with memberships).

What We’re Looking For

  • A polished, professional, and people-first personality.
  • Strong communication skills (in-person, phone, text).
  • Highly organized, able to juggle multiple tasks with ease.
  • Tech-savvy and comfortable with scheduling/point-of-sale software (training provided).
  • Calm under pressure and naturally solutions-focused.
  • Previous spa/salon, hospitality, or customer service experience preferred, but not required.

Schedule

  • Part-time or full- time available. Minimum of 3 days/ 25+ hours per week.
  • Schedule: We are open Monday-Saturday. Our ideal candidates can work at least 3 days per week with rotating Saturday and weekday. Must be available in the mornings to early evening, as well as every other Saturday.
  • 9 a.m. start times required.

Pay & Perks

  • $15–$18/hr DOE + product/ service discounts.
  • Growth opportunities into team leadership or operations support
  • Positive, supportive environment with a focus on wellness and balance

Why You’ll Love It Here

At The Sole Sanctuary, we believe in creating an uplifting, professional, and empowering space for both clients and team members. You’ll join a warm, motivated team in a thriving downtown location where attention to detail and client care truly matter.

How to Apply:
Submit your resume and a short note about why you’d be a great fit for The Sole Sanctuary. Tell us how you love to create memorable client experiences.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: No less than 25 per week

Benefits:

  • Employee discount
  • Paid time off

Work Location: In person

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