American Express Work From Home (Entry Level Job, College Level) $40/Hour

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Virtual Customer Service Representative

Company: American Express

Location: Remote (USA)

Salary: $40 per hour

Job Description: American Express is seeking motivated individuals to join our team as Virtual Customer Service Representatives. This entry-level position is perfect for college-level candidates who are looking to gain valuable experience while working from the comfort of their own home.

Responsibilities:

  1. Provide exceptional customer service to American Express cardholders via phone, email, and chat platforms.
  2. Assist customers with inquiries, account management, and issue resolution in a professional and efficient manner.
  3. Educate customers on American Express products, services, and benefits.
  4. Utilize internal systems to accurately document customer interactions and transactions.
  5. Meet and exceed performance metrics related to customer satisfaction, call quality, and productivity.

Duties:

  1. Handle a high volume of inbound customer contacts while maintaining a positive and helpful attitude.
  2. Navigate multiple software applications simultaneously to access customer information and resources.
  3. Adapt to changing business needs and priorities in a fast-paced virtual environment.
  4. Collaborate with team members and leadership to share knowledge and best practices.

Requirements:

  1. Must be currently enrolled in or have completed a college degree program.
  2. Excellent verbal and written communication skills.
  3. Strong problem-solving abilities and attention to detail.
  4. Ability to multitask and prioritize tasks effectively.
  5. Proficiency in using computer systems and navigating online platforms.
  6. Availability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

  1. Competitive hourly wage of $40 per hour.
  2. Flexible work schedule with the opportunity to work from home.
  3. Comprehensive training and ongoing support to ensure success in the role.
  4. Potential for career advancement within American Express.
  5. Access to employee benefits, including health insurance, retirement plans, and discounts on American Express products and services.

Join our team at American Express and embark on a rewarding career journey while making a positive impact on our customers’ experiences! Apply now to become a Virtual Customer Service Representative.


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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