Supervisor Airport Operations

Other Jobs To Apply

About the position

Responsibilities

  • Lead, develop, and maintain strategic relationships with JetBlue crewmembers, internal departments, and customers.
  • Provide exceptional service to both internal and external customers by overseeing the delivery of hospitality and JetBlue Promises.
  • Resolve and handle escalated issues with customers and/or crewmembers.
  • Support, coach, and train airport crewmembers, encouraging engagement and development.
  • Brief Airports crewmembers and/or business partners prior to each shift and report relevant information to crewleader on duty.
  • Strategically identify operational challenges and implement improvements for on-time performance initiatives.
  • Support Management in executing the operational strategy and assume Manager/General Manager responsibilities when unavailable.
  • Direct and guide Airports crewmembers through operational issues while coordinating with stakeholders and business partners.
  • Ensure compliance with safety and security programs at the station.
  • Partner with JetBlue University for effective training and uphold safety standards.

Requirements

  • High School Diploma or General Education Development (GED) Diploma.
  • Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience.
  • Able to stand continuously for up to four (4) hours at a time.
  • Proficient in written and verbal English.
  • Ability to handle confidential information with professionalism and diplomacy.
  • Able to travel and/or work variable hours, and flexible shifts, including holidays and weekends.
  • Ability to perform under pressure and fixed time constraints.
  • Proficient knowledge of Microsoft Office.
  • Must be able to use handheld radios and microphones to communicate with operations and make terminal announcements.
  • Able to work with various forms of payment (cash, credit cards, traveler's checks, etc.).
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.

Nice-to-haves

  • Outstanding leadership capabilities, with the ability to lead, train, and motivate.
  • One (1) year of JetBlue CEX experience.
  • One (1) year of leadership or supervision experience, preferably in the Airline industry.
  • Knowledgeable in Airport Operations and/or Ground Operations.
  • Knowledgeable in Sabre and Movement Control Web.
  • Knowledgeable in Flight Load Monitoring (FLM), Blue Eye, Compliant Resolution Official (CRO), Ground Security Coordinator (GSC).
  • Excellent time management and prioritization skills.
  • Excellent customer service skills.
  • Ability to think creatively.
  • Bilingual skills.

Benefits

  • Employee stock purchase plan
  • Disability insurance
  • Health insurance
  • On-the-job training
  • 401(k) matching
  • Life insurance
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts