Software Engineer II - Embeddable Web SDK at Zendesk summary:
A Software Engineer II focusing on developing and enhancing an embeddable Web SDK, particularly the Zendesk Web Widget used globally for customer support. The role involves collaborating with cross-functional and international teams, contributing to architecture, code reviews, and researching emerging technologies. The position requires proficiency in JavaScript, frontend frameworks like React, and a strong willingness to learn and adapt within a hybrid work environment.
Job Description We're excited to welcome a motivated Frontend Web Engineer to join our team! As a valued team member, you will be an essential part of developing and implementing our groundbreaking Web SDK. Get ready to collaborate with teams across different locations for exciting joint projects! If you're passionate about frontend development and eager to grow your skills, this opportunity is perfect for you!
The Web SDK team coordinates the very well known Zendesk Web Widget. The Web Widget exists today on over 100,000+ websites from all around the world and enables our customers to provide relevant, in-context support to their end-users. We are now in the process of building out an entirely new messaging experience based on top of our existing foundations which will allow our end-users to take their conversations with them, switching between different devices and different social channels as needed. We work with many teams around the globe to bring this modern and exciting form of communication to life.score
What you’ll be doing
- Assisting in shaping the technical direction and architecture of our product, learning from experienced team members, and contributing your ideas for innovative solutions.
- Collaborating with various teams on joint projects, and actively participating in project tasks.
- Engaging in code reviews, learning from feedback, and seeking guidance from more experienced developers to improve your skills.
- Participating in research and analysis on emerging technologies, industry trends, and user needs, providing valuable insights for future feature development.
What you bring to the role
- Proficiency in JavaScript and some experience with frontend libraries and frameworks, with a basic understanding of React.
- A strong desire to learn and adapt to new technologies, coupled with problem-solving skills to tackle challenges.
- Good collaboration skills, allowing you to work effectively with product designers, product managers, and engineers throughout the product development lifecycle.
- Effective communication skills, both verbal and written, enabling you to work collaboratively with cross-functional teams.
- An open mindset and willingness to be flexible in response to changing priorities and challenges.
Nice to have:
- Familiarity with Ruby on Rails and/or other web frameworks would be beneficial, though not mandatory.
- Exposure to Typescript in React applications is a plus.
Tech Stack
- The Embeddable Web Widget team spends most of their time in a JavaScript environment.
- We write predominantly React and Redux code, and plan to invest heavily in Typescript later this year.
- We maintain a number of modern front-end applications, using build tools like Webpack.
The Poland annualized base salary range for this position is zł164,000.00-zł246,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Keywords: JavaScript, React, Web SDK, frontend development, Redux, TypeScript, software engineering, collaboration, customer support software, Zendesk
