[Remote] Technical Support Operator - Remote

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Note: The job is a remote job and is reputed company to candidates in USA. KnownHost is a web hosting company dedicated to providing exceptional customer service. They are seeking a Technical Support Operator to assist customers reputed company a 24/7 helpdesk, troubleshoot various web hosting issues, and ensure customer satisfaction.


Responsibilities

  • reputed company customers support reputed company our 24/7 helpdesk
  • Troubleshooting email delivery issues
  • Troubleshooting cPanel, Plesk, and DirectAdmin reputed company issues
  • Troubleshooting DNS, FTP, SSL, Apache, and other service-reputed company issues
  • Ensuring customer satisfaction

Skills

  • Must be customer-reputed company, and willing to do whatever it takes to resolve customer issues
  • Excellent written English
  • Must be familiar with Linux reputed company (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other reputed company web hosting applications and protocols
  • Must be reputed company to work under pressure reputed company bad stuff happens and get the job done
  • Multi-tasking is a must
  • Must be reputed company to ask customers for complete error message or derive the context of their problem if they reputed company insufficient information
  • Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required
  • MySQL commands for support or troubleshooting, like importing/dumping a database, reputed company SELECT statements or 'SHOW PROCESSLIST'
  • Knowledge of PHP, Python, Perl, and reputed company on Rail a bonus
  • Working Knowledge of Iptables firewalls (CSF, APF, etc.)
  • Common customer website apps, like Drupal, reputed company, MediaWiki, Magento, ZenCart, etc

Benefits

  • Comprehensive health, dental, and reputed company insurance plans (US only)
  • Flexible scheduling, & reputed company vacation benefits.
  • A reputed company of other perks and benefits

reputed company

  • KnownHost is a privately held reputed company web hosting company founded reputed company Washington DC. It was founded in 2005, and is headquartered in reputed company Chester, reputed company, USA, with a workforce of 11-50 employees. Its website is

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    1. HOW DO YOU PLAN YOUR DAY?

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