Remote Medical Billing and Customer Service Representative

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What we are seeking:

  • Experienced billing or call center representatives to represent our hospital clients’ billing office.

  • Candidates looking for full time employment who can reliability and consistently work Monday through Friday 8:00MST – 5:00MST schedule.

  • This is a family-owned business where we are committed to our employees. We are looking for employees to be committed to us and our purpose, which is to help our clients and their patients.

  • Consistent retention history.

  • Candidates with the ability to effectively work from home during business hours or in our Aurora office.

  • Candidates who can explain confusing and sometimes expensive medical bills to patients while providing empathy and elite customer service.

  • Candidates with empathy and compassion, who like helping others.

What to expect:

  • Consistent Monday through Friday 8:00 to 5:00 schedule. (no weekends, evenings, or overtime)

  • Base Pay plus monthly performance bonuses averaging $100-$400+ a month ($1,200-$4,800+ annually)

  • Base Salary ranges for this position:

    • CSR I -little to no medical billing and CSR experience: $31,200 - $35,360 plus monthly bonuses

    • CSR ll -some years of experience in medical billing, and CSR experience: $37,440 - $39,520 plus monthly bonuses

    • CSR lll -high volume of years of solid retention with experience in medical billing and CSR experience: $41,600 plus monthly bonuses

What the day to day looks like:

  • Monday through Friday 8:00 to 5:00 schedule. 15-minute a.m. break, 30-minute lunch break, and 15-minute p.m. break in schedule.

  • Using the company provided computer, log into our internal software program, the client system(s) and other tools such as Microsoft Teams, reference materials, etc. to effectively make and take inbound and outbound calls from the comfort of your own home or our Aurora Office.

  • Fast pace, high call volume position ranging from 60-100 calls a day on average.

  • Virtually working with your teammates, supporting and helping fellow reps.

  • Providing outstanding customer service and collaborate with patients over the phone on affordable payment plans and taking payments by phone.

  • Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow ups in our software systems throughout each day.

  • Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training.

About the Company:

Revenue Enterprises is a Customer Service Contact Center designed to support patient billing and customer service needs for our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

  • Family-owned business where you become part of the family- not just a number

  • Award winning workplace: 2019-2024 Inside Arm voted us "Top 10 Best Places to Work" in our industry

  • Over 30 years of consistent and healthy growth with world class clients

  • Your voice is heard and appreciated

  • You are a part of the success with your ideas and your efforts

  • You are appreciated and valued

  • Stable base pay, plus monthly performance bonus opportunities

  • We promote from within! Grow your career with Revenue Enterprises

  • Work from home opportunity or in our Aurora Office location

Requirements

  • Must be a Colorado, Wyoming, Montana, Texas, or Kansas resident. REL currently cannot hire candidates who reside outside of these states regardless of remote opportunities.

  • Must have a high school diploma or equivalent

  • Network speeds with a minimum of 50 mbps download and 15 upload (you can use www.speedtest.net to test this out)

  • Call center experience preferred

  • Demonstrated history of good retention

  • Healthcare billing experience preferred

  • Prior work from home experience preferred

  • Basic technical savviness skills with the ability to learn multiple Electronic Medical Records, software programs, payment portals, and call programs in a fast-paced environment.

Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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