Home Care Scheduler Remote Night Shift US East Coast Hours

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Whole Hearted Home Care -

Job Type: Full-time independent contractor, 40 hours/week, fully remote Pay: $4–6 USD/hour based on experience, paid in USD via Wise Schedule: 1:00 PM – 9:00 PM US Eastern Time, Monday–Friday (approx. 7:00 PM – 3:00 AM SAST). This is a night-shift role on South African time — please only apply if you can work these hours consistently. Location: Remote. English as a first language is required.

About Us

We're a growing US-based senior home care company. Our schedulers are the operational heartbeat of the business — every shift that gets filled means a senior gets the care they depend on. You'll join an established remote team with experienced VA leadership and clear systems.

The Role

You'll own the daily schedule for our caregiving team: matching caregivers to client shifts, resolving call-outs fast, and keeping our scheduling software accurate in real time. Scheduling comes first, but this is also an admin role — when the schedule is quiet, you'll be on client calls, chasing down paperwork from caregivers, and keeping our records clean.

Day to day, you will:

  • Build and maintain caregiver schedules in our scheduling platform (AxisCare)

  • Fill open shifts and respond to same-day call-outs by phoning caregivers until coverage is confirmed

  • Monitor missed clock-ins/clock-outs and follow up immediately

  • Communicate schedule changes to caregivers and clients by phone and text

  • Match caregivers to clients based on skills, availability, location, and client preferences

  • Flag recurring coverage gaps and staffing risks to leadership

  • Keep clean notes so the next shift picks up exactly where you left off

Admin support (roughly 20–30% of the role):

  • Call and message clients with updates, reminders, and check-ins

  • Follow up with caregivers to collect documents, timesheets, signatures, and other outstanding items

  • Data entry: keeping client and caregiver records accurate and up to date in our systems

  • General administrative tasks assigned by leadership

  • Orienting new caregivers with roles and responsibilities

Who We're Looking For

  • English as a first language with a clear, warm phone manner — most of this job happens on the phone with US caregivers and families

  • Highly organized and calm under pressure — call-outs happen daily and you'll be the one solving them

  • Reliable home office setup: fast fibre/LTE internet, quiet workspace, backup power for load shedding (UPS or inverter)

  • Comfortable working US East Coast evening hours long-term

  • Experience with scheduling, dispatching, staffing coordination, or call-center work strongly preferred

  • Home care, healthcare, or AxisCare experience is a plus, not a requirement

What You Get

  • Stable full-time hours with a US company, paid reliably in USD

  • Direct hire — no agency taking a cut of your rate

  • Clear systems, training, and an experienced lead scheduler to support you

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...