Front Desk Agent

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PropertyAbout UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location DescriptionWe are a private learning and development center in Basking Ridge, New Jersey. Created exclusively for Verizon employees and managed by Benchmark/ Pyramid Global Hospitality. We cultivate an entrepreneurial environment that gives our passionate employees the freedom and flexibility to be innovative and creative. Professional development opportunities, cross-departmental support and engagement in our local community further strengthen our teams and help us develop great leaders . Since we are a private learning and development center, we enjoy a work/life balance rarely found in our industry. That means most weekends and holidays off to enjoy time with family & friends and the chance to recharge body and spirit so we can deliver on our promise of People First, Excellence and Integrity. From our technology-forward operations, chef-driven culinary arts, creative meeting spaces, comprehensive benefits and 401k matching, we provide our employees the opportunity to thrive in a supportive environment that values a diversity of life experiences. Front of the house to back of the house, our teams hold each other to a higher standard, and that makes a great place to call work home. VZ-PGH OverviewIf you love creating awesome experiences from arrival to departure for every guest, everytime, we are looking for you! Essential DutiesWelcomes guests, solves minor issues, and ensures guests have a great stay.Knowledge of basic computer skills, including Outlook, Word and Excel.Registers guests in and out Verizon's Learning and Development center. Establishes and secures proper guest credit. Handles any billing questions and inquiries with group and transient guests.Solves guest-related problems within scope of authority.Enters requests into Primary Management system.Keeps and maintains all Front Desk logs.Generates reports for Front Desk, Engineering, and Housekeeping.Performs all accounting duties including posting charges, account settlements, and shift closing.Answers phones and relays messages to guests as well as other conference center associates.Brings mail, packages, and messages to guests as needed.Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system.Handles all cash transactions and maintains a personal bank. QualificationsThis position requires a minimum 1 year job-related experience.Good computer knowledgeAbility to stand for 8 hour shiftsMust be able to work flexible shifts including weekends and holidays Compensation RangeThe compensation for this position is $20.00/Hr. - $20.00/Yr. based on qualifications and experience.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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