Customer Service Administrator

Other Jobs To Apply

  • Accurate Order Entry and Management - Efficiently input customer orders into the company's ERP/CRM system, ensuring all details are correct and compliant with company policies. Handle order confirmations, monitor order progress, and address any discrepancies to maintain smooth processing.
  • Main Point of Customer Contact After Order Placement - Drive effective communication with customers, ensuring they are aware of order status and any relevant changes. Issues that cannot be resolved independently will be escalated to your Customer Service Team Leader.
  • Invoice and Quotation Preparation - Generate and issue accurate invoices and standard quotations in a timely manner, following established company guidelines and procedures to support seamless transactions.
  • Collaboration with Internal Teams - Coordinate with internal departments such as Customer Solutions and Sales Engineers to provide customers with accurate and up-to-date information, ensuring alignment and streamlined operations.
  • Process Improvement - Actively gather and monitor feedback, analyse insights, and suggest improvements to Sales Administration processes to enhance the overall customer experience.
  • CRM Management - Maintain accurate and up-to-date customer account information, ensuring all interactions and changes are documented properly to provide a reliable record for future reference.
  • Returns Processing and Issue Resolution - Handle customer returns efficiently, addressing any related issues and ensuring swift resolution while maintaining a high level of customer satisfaction.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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