Customer Service Agent - (Remote / Full-time / Afternoon & Evening)

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Customer Service Agent - (Remote / Full-time / Afternoon & Evening)Seedbox is looking for a full-time customer service agent for our afternoon & evening shift. As a customer service agent, you will champion our brand, and support Seedbox in achieving their business goals by engaging with clients to help them find resolution to their issue swiftly and efficiently.A notable aspect of this role is that the customer service phone line wraps up at 5 p.m., leaving you with only the initial three hours of your shift to handle calls. Beyond that, it's smooth sailing with emails and chats exclusively. How sweet is that!You are perfect for this position if you :possess excellent English spoken & written skills (French and other languages are an asset)are available to work 40 hours / week, Friday to Tuesday from 2 p.m. to 10 p.m. ESTare available for remote training from 9 a.m. to 5 p.m. EST Monday to Friday for a duration of 4 to 6 weeks before transitioning into the above-mentioned shifthave a good work from home setup such as a designated private & quiet area, high speed hard-wired internet and a webcam for training and meetingshave a great track record within a customer service environment and find sales fun and motivatingare computer savvy and comfortable working between different software, websites and on multi screens at the same timeare able to manage multiple responsibilities simultaneously (chat / phone / email)You can type fast enough to keep up multiple conversations;are familiar with online streaming services and web browsersare known for your punctuality and positive attitude.Seedbox offers you in return:an open-minded, diverse and welcoming environment to learn and grow ina base salary of $16.50a robust commission and sales incentive plana quarterly performance bonusa remote work locationa comprehensive and flexible modular group insurance plan for which we pay between 55 % to 90 % of the premium depending on your plan selectiona group RRSP with an employer contribution of up to 3%access to a robust telemedicine program (online clinic)a time-off program that includes vacation days, personal days and sick daysand much more.Concretely, your daily responsibilities will be to :engage and build relationships via live chat, email, and phone (inbound upselling, product recommendations, billing inquiries, basic technical assistance, and more)use your expertise and genuine interaction to capitalize on sales opportunitiesoffer customized solutions to keep our customers satisfied and increase retentionwork as a team to achieve goals and ensure high levels of service and quality.Our recruitment process is:You let us know that you are interested by applyingWe contact you to get to know each other through a short phone callYou meet with the hiring managerYou join our team and invite your friends to join our great community!A little free advice:Don't miss this opportunity. This is a position in which you can actively make a difference not only in our customers' lives but towards the achievement of Seedbox's business goals. You will have the opportunity to learn about our business and grow within Seedbox. Oh, and one other little thing:No need to run out to buy a suit or iron your pants. The entire hiring process is done remotely, and as far as we're concerned, wearing pants is optional in virtual conferences.OK, last thing:If you're not sure if you meet the qualifications and you think you won't apply despite your interest, apply anyway! We don't hire around keywords. We hire real people who have a voice we want to hear. Technical skills can be learned!P.S. - Share this offer. Don't worry about your current friend or colleague stealing this job. We have plenty of openings right now, and we know how to be opportunistic when it comes to finding a place in our community for nice, talented people

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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