Warner Bros. Discovery is hiring: Supervisor, Broadcast Engineering in Atlanta

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Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... This position reports to the Manager of the combined Global Command Center (GCC) groups and is responsible for the supervision and direct leadership of technical support professionals in a 24x7x365 production and broadcast environment. They will manage team performance, customer relationships, broadcast-related support calls, monitoring of the broadcast environment, broadcast projects, and the team's involvement in the Incident Management, Major Incident, and Service Request processes. The Supervisor must be proficient in providing direction, developing staff members, ensuring compliance with processes and identifying service improvement opportunities in the management of broadcast related issues or services. The Supervisor role is responsible for managing the day-to-day Incident and Request Fulfillment process activities and oversight of the incoming live video systems in support of the broadcast environment ensuring that the Service Level Targets are met. They should periodically audit the processes for compliance, effectiveness and efficiency working with Process Owners to recommend any necessary process improvements. The BIT Supervisor is accountable for the performance of individuals, the overall performance and scheduling of the shift, and ultimately the performance of the department in supporting On-Air activities. Your Role Accountabilities... Global Command Center Support • Provide oversight of remote and on-site user support for production and broadcast infrastructure and broadcast transmission issues. • Engage partners in the identification of solutions to recurring issues and problems. • Audit processes executed by the technical staff to ensure compliance, taking the appropriate action to correct/improve identified issues with individuals, the team or the Process Owner. • Work with Process Owners to recommend improvements to the processes or tools used to manage the process. • Review monitoring events, repetitive tasks and activities for potential automation opportunities. • Periodically evaluate tools utilized in the performance of each area of responsibility to determine if upgrades, additional tools or replacements are needed. • Manage customer/partner communication for Major Incidents. • Survey Customers/Partners for feedback on the service provided by the technical staff to look for Customer Satisfaction improvements. • Act as subject matter expert on a limited number of systems as well as the onboarding of new systems. • Generation of reporting as needed (including dashboard reporting). Leadership, hiring and Professional Development • Continuously interviewing and hiring across the 30+ team positions globally. • Develop metrics to measure and report shift/team performance to Management. • Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) is developed and maintained to support the roles of each responsibility area. • Creating and updating the scheduling of technical staff members to ensure adequate coverage for each of the responsibility areas. • Manage and approve time off and leave. • Develop technical staff members by providing training and developmental opportunities. • Effectively communicate departmental goals and directives to staff members. • Engage Partners to identify other support opportunities that can be handled by the technical staff. • Provide high level Project Management oversight to technical staff members engaged in project activities. • Participate in setting yearly performance plan and guidelines for staff, as well as executing the performance rollout and all performance reviews. Manage employee performance and corrective action plans as needed. • Work closely with Project Managers during the build out and turnover process to develop a support plan. • Develop and grow the team in four main competencies: o Technology: Competencies in digital audio & video studio environments, control systems, audio and video edit tech, MAM, contribution and distribution systems, a strong understanding in IP production environments (SMPTE 2022/2110). o Production: A solid understanding of the production and editorial process and how technology failures relate to or impact the ability to produce content or directly impact the output and audience for Linear platforms/markets. Where applicable work with DTC equivalent functions. o Leadership & Management: Ability to provide leadership when responding to and leading the Major Incident response. The ability to set priorities, provide direction, support resolver groups to restore services as quickly as possible either through workarounds or a fix. Ability to influence groups who don't report to you. The ability to provide timely, accurate, clear and concise comms to SLT and relevant stakeholders (using applicable tooling). o Service Management: Has a solid understanding of service management processes, in particular Service Transition (onboarding of new services) and Service Operation (event management, incident management, Major Incident management, problem management, change management) and Service Reporting. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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