Senior Support Analyst, AMI Training Center

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About the position

Responsibilities

  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
  • Uses appropriate tools to collect, correlate and analyze data; records and maintains technical data for use in developing operating and instruction manuals.
  • Conducts tests; develops preliminary findings for review by experienced analysts.
  • Assists in the development of standards and procedures.
  • Prepares written reports of work.
  • Applies and executes standard information systems theories, concepts and techniques.
  • Provides end-user support by assisting staff and customers with IT and AV-related issues, including but not limited to hardware, software, network connectivity, and AV/digital displays.
  • Determines approach and solution to problem when issue is within scope of own ability and escalates advanced technical problems to appropriate teams.
  • Utilizes analytical thinking skills to diagnose and make recommendations on systems.
  • Incorporates knowledge of business and technology to make recommendations.
  • Translates data gathered from user discussions into business requirements.
  • Identifies business/system needs and recommends solutions.
  • Assists with the testing strategies and develops preliminary findings.
  • Analyzes departmental processes and needs and makes recommendations that are the most effective means to satisfy those needs.
  • Analyzes the most complex work procedures and job methods and presents concepts to simplify those procedures.
  • Works effectively with team/group to accomplish organizational goals.
  • Actively participates in client or team meetings by offering suggestions.

Requirements

  • Bachelor's degree plus 5 years technical experience, or Master's degree plus 4 years' experience.
  • Experience in a Business System Analyst role.
  • Systems Testing and IT Implementation experience.
  • Experience in Audio Visual, PCs & MAC essential.
  • Report onsite 5 days a week.

Nice-to-haves

  • Supervisory experience.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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