Senior Affinity Consultant - Senior Client Service Consultant

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Description and Requirements
Role Value Proposition
Develop and execute project/implementation plans for key Affinity and Sponsored accounts within the Affinity & Member Benefits organization. Provide ongoing post-sale relationship management service resolving escalated issues with a focus on customer satisfaction, retention and growth.
Key Responsibilities

  • Accountable for the end-to-end account management experience of assigned customers.
  • Develop, execute and track a project plan for both implementations and ongoing account management.
  • Provide management, sales and project teams with updates on accounts.
  • Develop and collaborate with internal business partners to deliver client satisfaction.
  • Identify solutions to resolve customer service concerns. Ensure client issues are addressed by appropriate parties.
  • Pro-actively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Identify product/upsell opportunities and proactively educate clients on MetLife capabilities and enhancements.
  • Collaborate with the sales team to identify product and service offerings.
  • Partner with marketing to develop marketing plans (promotions, communications and brand awareness) to grow current membership.
  • Provide approved communication materials and reports to customers.
  • Maintain up-to-date client databases, business plans and legal requirements.
  • Demonstrate in depth knowledge of products/services offered, including but not limited to: Life, Accident & Health, Dental, Vision, Disability, Pet, Legal, AURA aand other individual service products.
  • Develop, build and maintain strong broker/TPA and customer relationships. Attend customer events and meetings. Travel as needed, including work after hours.
  • Expert in consultative support both internally and externally.
  • Partner with Sales to develop strategic account plans on key customers. Participate in Renewal planning and process Renewals.
  • Develop Account Manager skills to assist with business continuity and ensure customer issues are handle with a sense of urgency.
  • Other duties as assigned.


Essential Business Experience and Technical Skills
Required:

  • High School Diploma or equivalent
  • 10+ years' experience in the Association insurance industry (sales, underwriting, operations)
  • Group product knowledge


Preferred:

  • Bachelor's Degree Strongly preferred
  • Excellent interpersonal skills, as well as excellent verbal presentations and written communications skills, also able to speak in front of large groups.
  • Strong organizational and project management skills, with ability to prioritize and work on numerous responsibilities at one time.
  • Proven record of establishing, building and nurturing lasting customer relationships.
  • Experience working with Associations/Brokers/Consultants /Third Party Administrators and Sponsoring Organizations.
  • Self-motivated, work both independently and as a team, and have strong desire to exceed goals.
  • Ability to consistently meet tight deadlines and work under pressure.
  • Project management experience, to include development of a project plan.
  • Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project or equivalent)
  • The ideal candidate will have expertise with Affinity markets and be proficient navigating MetLife platforms to provide extra-ordinary customer service to our partners.


The salary range for applicants for this position is $68,300 - $114,900.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$68,300 - $114,900

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