Seabourn Sales Agent - REMOTE - US

February 14, 2026

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At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives. And we believe that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel. We’re looking for an amazing Sales Agent professional to fill this role. As a Work from Home Sales Agent with Seabourn Cruise Line, you will become a resource for our guests and assist in planning the vacation of their dreams while selling a range of travel products and services. You will respond to a variety of inbound calls from direct consumers and Travel Advisors. You will utilize your superior customer service skills to build rapport, recommend and book cruises, Cruise Tours, and travel options. Providing quality customer service on all calls, you will assist direct consumers and Travel Advisors with problems that might occur on a reservation, provide post-booking sales and support and work across departments to provide seamless fist call resolution. Here’s a summary of what Seabourn is looking for in its Sales Agent. Is this you? Responsibilities<ul style="list-style-type:disc;"><li style="margin-bottom:0in;tab-stops:list .5in;">Provide superior customer service from inbound calls; research and answer all questions/concerns related to company product and/or specifically the customer's reservation.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Demonstrate sales effectiveness by securing deposits on reservations made, upsells and optional travel add-ons.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Provide superior customer service; research and answer all questions/concerns related to company product and/or specifically the customer's reservation.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Proactively assist direct consumers or Travel Advisors with problems that might occur on a reservation; work with other departments or supervisor in an effort to resolve the problem in a courteous/timely manner.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Communicate effectively with customers, co-workers and management thru both oral and written communication.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Provide customers accurate information consistent with department standards, document customer information, recap itinerary and advise them of the correct terms and conditions.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Work independently as a work at home agent, meeting sales and performance metrics, and adherence and availability requirements.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Adhere to department Quality Assurance guidelines for customer contacts and utilizes feedback to improve performance and customer experience.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Special projects as directed by the Supervisor or Manager of Contact Center Sales. </li></ul> Please Note: The working hours for this role will be 8:30 AM - 5 PM PST Monday through Friday. You will also work approximately 4 Saturdays and 2 Sundays a quarter.Requirements <ul style="list-style-type:disc;"><li style="margin-bottom:0in;tab-stops:list .5in;">Minimum of one (1) year experience in positions in the area of customer service or sales. </li><li style="margin-bottom:0in;tab-stops:list .5in;">Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Must be able to work independently and be self-motivated since you will be working from home.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). </li><li style="margin-bottom:0in;tab-stops:list .5in;">Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines. </li><li style="margin-bottom:0in;tab-stops:list .5in;">Experience in the travel and hospitality industry preferred. </li><li style="margin-bottom:0in;tab-stops:list .5in;">Experience working in a high-volume call center is preferred</li><li style="margin-bottom:0in;tab-stops:list .5in;">This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, DE, HI, ME, MN, NH, NY, OK, SD, VT, WV and WY.)</li></ul> Benefits <ul style="list-style-type:disc;"><li style="margin-bottom:0in;tab-stops:list .5in;">Cruise and Travel Privileges for You and Your family</li><li style="margin-bottom:0in;tab-stops:list .5in;">Health Benefits</li><li style="margin-bottom:0in;tab-stops:list .5in;">401(k) </li><li style="margin-bottom:0in;tab-stops:list .5in;">Employee Stock Purchase Plan</li><li style="margin-bottom:0in;tab-stops:list .5in;">Training & Professional Development</li><li style="margin-bottom:0in;tab-stops:list .5in;">Tuition & Professional Certification Reimbursement</li><li style="margin-bottom:0in;tab-stops:list .5in;">Base Hourly Range: $16 to $19.71. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Incentive Pay </li></ul> Our Culture…Stronger TogetherOur highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate vision Statement and our Core Values at: <a href="" target="_blank"> style="font-family:" calibri",sans-serif;"=""> Seabourn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA)Seabourn will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact <a href="mailto:recruiting@hollandamericagroup.com" target="_blank">recruiting@hollandamericagroup.com</a>. #SBN

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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