Remote Customer Service Representative – Delta Airlines Account (Work from Home Opportunity with Competitive Salary and Benefits)

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Join a National Best Places to Work Company as a Remote Customer Service Representative!

Are you looking for a career that offers a balance of personal and professional growth, a fun and engaging work environment, and the opportunity to make a positive impact on your community? Look no further than Delta Dental of Kansas, a leading provider of dental insurance benefits and a company that has been recognized as one of the National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America.

As a Remote Customer Service Representative on our Delta Airlines account, you will play a critical role in delivering exceptional customer service to our subscribers and dental offices. You will be the primary point of contact for inbound phone calls, providing accurate information about dental insurance benefits and claims, and resolving any issues related to inquiries. If you have excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

A Day in the Life of a Remote Customer Service Representative

As a Remote Customer Service Representative on our Delta Airlines account, your day will be filled with a variety of tasks and responsibilities. Some of the key activities you will perform include:

  • Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims.
  • Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices.
  • Thoroughly documenting calls to include contact information, nature of the call, and resolution provided.
  • Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response.
  • Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed.
  • Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.).
  • Exhibiting a positive, professional demeanor and tact throughout all calls.
  • Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements and Qualifications

To be successful as a Remote Customer Service Representative on our Delta Airlines account, you will need to meet the following requirements:

  • High school diploma, some college preferred.
  • Two years of experience in a high-volume customer service setting.
  • Previous experience in healthcare/dental field, benefits claims, or consumer driven health plans is preferred.
  • Excellent written and verbal communication skills with strong attention to detail.
  • Ability to thrive in a fast-paced, structured call center setting.
  • Ability to utilize various technology platforms for effective communication, problem solving, and relaying information to constituents.
  • Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance of these and other standards.
  • Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
  • Ability to quickly adapt and learn new technologies as they are implemented in the workplace.
  • Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota.
  • Regular and predictable attendance.

What We Offer

At Delta Dental of Kansas, we are committed to providing a great work environment that supports the personal and professional growth of our employees. Some of the benefits and perks you can expect as a Remote Customer Service Representative include:

  • A competitive salary package that includes an annual bonus and merit increase.
  • A comprehensive benefits package that includes health, dental, vision, and supplemental plans.
  • A 401(k) plan with company match and additional contribution for those who are eligible.
  • Paid time off, including vacation, sick time, personal time, holidays, and floating holidays.
  • Opportunities for career growth and professional development, including education/tuition assistance, corporate memberships, seminars, and training programs.
  • A fun and engaging work environment that feels like a small and close-knit community.
  • Recognition and rewards for outstanding performance and contributions.

Our Culture and Values

At Delta Dental of Kansas, we are committed to creating a culture that is focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork. We believe in putting our customers and stakeholders at the center of all we do and striving for excellence in everything we do. Some of the ways we live out our culture and values include:

  • Regular employee recognition and rewards programs.
  • Opportunities for employee connection and engagement, including employee and volunteer activities throughout the year.
  • A Culture Champions Committee that plans various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social engagement opportunities, and community volunteer opportunities.
  • A commitment to promoting the health and wellness of our employees.

Why Join Our Team?

If you are looking for a career that offers a balance of personal and professional growth, a fun and engaging work environment, and the opportunity to make a positive impact on your community, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative on our Delta Airlines account, you will have the opportunity to:

  • Develop your skills and expertise in a fast-paced and dynamic environment.
  • Make a positive impact on the lives of our subscribers and dental offices.
  • Be part of a team that is committed to excellence and customer satisfaction.
  • Enjoy a comprehensive benefits package and competitive salary.
  • Take advantage of opportunities for career growth and professional development.

Don't miss out on this exciting opportunity to join our team as a Remote Customer Service Representative on our Delta Airlines account. Apply today and let's build the future together!

Delta Dental of Kansas is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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