Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets.

Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva and São Paulo. We are currently seeking an experienced IT Support Specialist to join our IT Team.

This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $32 - $40 (hourly salary) + bonus + equity + benefits. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits. Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments Develop and maintain clear, user-friendly knowledge base documentation and internal guides to promote self-service and reduce support volume Administer and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usage Partner closely with the global IT teammates to align on process, tools, and support models across offices, with considerations for varying regional needs Support and help coordinate AV systems and live events, including conference rooms, hybrid meetings, and company-wide town halls Contribute to IT asset lifecycle management, including procurement, tracking, and decommissioning using asset management tools You bring 2-4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems You’re confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challenges You have hands-on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta, and are comfortable navigating cloud-based admin tools You understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issues You have experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees You’re organized and proactive in managing IT inventory and assets, and comfortable using assets tracking tools You demonstrate strong communication, documentation, and collaborating skills, with the ability to support and influence users and teammates alike You take initiative, bring a problem-solving mindset, and pay close attention to the details that keep day-to-day operations running smoothly Embrace Learning - Engage our community to broaden our perspective.

We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals.

Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ta-operations@addepar.