Customer Success Manager

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<p><b>About Carrier</b></p><p>Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit <a href="https://www.carrier.com/" target="_blank" rel="noopener noreferrer"><span style="color:#0000ff"><u><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">corporate.carrier.com</span></u></span></a> or follow on Carrier social media at @Carrier.</p><p></p><p><b><b>About This Role</b></b><br> </p><p><span>Opportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT usecases. Deliver outcome based services like reduction of energy and maintenance spend, improve comfort and drive digital adoption towards facility maintenance.</span><br> </p><p><b><b>Job Description</b></b></p><ul><li><p><span>Own Customer Success & Satisfaction for identified accounts</span></p></li><li><p><span>Responsible for delivering customer success KPIs and program outcomes</span></p></li><li><p><span>Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at</span></p></li><li><p><span>customer’s place</span></p></li><li><p><span>Responsible for delivering planned revenue & upsell in the identified accounts</span></p></li><li><p><span>Responsible to conduct weekly/biweekly status update meeting with customers</span></p></li><li><p><span>Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure</span></p></li><li><p><span>Take up status reporting and generate the program level status for executive reviews</span></p></li><li><p><span>Responsible to successful execution and closure to Pilot Programs</span></p></li><li><p><span>Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization</span></p></li><li><p><span>Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time</span></p></li><li><p><span>Conduct Pilot Programs</span></p></li><li><p><span>Support Sales Activities as and when required</span><br> </p></li></ul><p><b><b>Required Qualifications</b></b></p><ul><li><p><span>Bachelor’s degree</span></p></li><li><p><span>5+ years of experience in Customer Engagement & Success</span></p></li><li><p><span>3+ years of Connected Buildings domain experience and IOT enabled digital products</span></p></li><li><p><span>Able to travel at least 30% of the time (domestic)</span><br> </p></li></ul><p><b><b>Preferred Qualifications</b></b></p><ul><li><p><span>Graduate Degree</span></p></li><li><p><span>Experience working with various Building Automation Systems</span></p></li><li><p><span>Operational & technical expertise of core system HVAC assets/ BMS control <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">systems/AHUs/RTUs/Chillers/</span> Pumps, Energy Management etc.</span></p></li><li><p><span>Proven ability to manage cross-functional teams without formal authority through influence and relationships</span></p></li><li><p><span>Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)</span></p></li><li><p><span>Ability to understand multi-faceted problems and work out a solution work with the larger delivery team</span></p></li><li><p><span>Interpersonal skills for managing in a team framework</span></p></li><li><p><span>Project management skills</span></p></li><li><p><span>Strong Analytics Skills</span></p></li><li><p><span>Superior presentation, written, and verbal communication skills</span></p></li><li><p><span>Leadership skills to manage across functional teams</span></p></li></ul><p style="text-align:left !important"></p><p style="text-align:left !important"><b>Pay Range</b></p>The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.<p style="text-align:left !important"></p><p style="text-align:left !important"><b>Other Compensation</b></p>This position is entitled to short-term cash incentives, subject to plan requirements.<p></p><p><b>Benefits</b></p><p>Employees are eligible for benefits, including:</p><ul><li><p><b>Health Care Benefits</b>: Medical, Dental, Vision; Wellness incentives</p></li><li><p><b>Retirement Benefits</b></p></li><li><p><b>Time off and Leave</b>: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation</p></li><li><p><b>Disability</b>: Short-term and long-term disability</p></li><li><p><b>Life Insurance and Accidental Death and Dismemberment</b></p></li><li><p><b>Tax-Advantaged Accounts:</b> Health Savings Account; Health Care Spending Account; Dependent Care Spending Account</p></li><li><p><b>Tuition Assistance </b></p></li></ul><p></p><p><b>To learn more about our benefits offering, please click here </b><a href="https://www.corporate.carrier.com/careers/work-with-us/" target="_blank" rel="noopener noreferrer"><span style="color:#0000ff"><b><u>Work with us | Carrier Corporate</u></b></span></a><b>. </b>The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.</p><p style="text-align:left !important"></p><p style="text-align:left !important"><b>Carrier EEO Statement and Accommodations Process</b></p><p>Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. </p><p></p><p>If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at <a href="mailto:Carrier.Recruiting@carrier.com" target="_blank" rel="noopener noreferrer"><span style="color:#0000ff"><u><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Carrier.Recruiting@carrier.com</span></u></span></a>. We will make every effort to meet your needs in accordance with applicable laws.</p><p></p><p><b>Application Deadline</b></p>Applications will be accepted for at least 3  days from Job Posting Date: 22 May 2026<p></p><p><b>Job Applicant's Privacy Notice</b></p><p>Please click on the link to review the <a href="https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/" target="_blank" rel="noopener noreferrer"><span style="color:#0000ff"><u>Job Applicant Privacy Notice</u></span></a>.</p><p></p><p><b>Use of AI</b></p><p>Technology-enabled tools may support parts of the recruitment process, with oversight by people.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...