Customer Service Representative I

Other Jobs To Apply

No other job posts for this day.

<p><!--StartFragment--><span data-olk-copy-source="MessageBody">4-day work weeks, shifts running from 8am - 6:30pm and 10am-8:30pm with a rotating schedule. Schedule includes some weekends and holidays.</span></p><p> </p><p>This position offers a base hourly range of $19.46 - $32.41 per hour, depending on experience and qualifications, plus bonus based on company performance.</p><p> </p><p>One of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there’s more – A LOT more… like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!</p> <br><strong>OVERVIEW</strong><br><br><p>Provide excellent customer service while serving as a first line de-escalation point to protect brand reputation, as well as troubleshoot technical app and other program issues. </p> <br><strong>RESPONSIBILITIES (other duties may be assigned)</strong><br><br><ol start="1" type="1"><li>Address a range of customer service situations through various touchpoints and provide first line support for crisis-level situations to protect the brand.</li><li>Possess basic knowledge of customer facing promotions and programs to provide first level technical support for customer technology issues (e.g., mobile app, online ordering, SheetzGo, subscriptions, loyalty program, etc.).</li><li>Troubleshooting complex concerns pertaining to payment systems (e.g., Sheetz Visa, Fleet credit cards, FISCAL) and payments/transactions at store level (e.g., failed transactions, preauthorization and crypto payments).</li><li>Work within ticketing system to document customer inquiries efficiently and accurately.</li><li>Route inquiries to specific corporate departments as needed.</li><li>Identify and escalate crisis situations to level 2 rep or supervisor as needed.</li><li>Ability to keep consumer information and classified proprietary information confidential.</li><li>Effectively navigate various software and computer systems necessary to the position.</li></ol> <br><strong>QUALIFICATIONS</strong><br><br><p>(Equivalent combinations of education, licenses, certifications and/or experience may be considered)</p><p><br>Education<br>• High School/GED required</p><p> </p><p>Experience<br>• Minimum 2 years customer service experience required<br>• Minimum 2 years Help Desk/Call Center Experience preferred</p><p> </p><p>Licenses/Certifications<br>• N/A</p><p> </p><p>Tools & Equipment <br>• General Office Equipment </p> <br><strong>ACCOMMODATIONS</strong><br><br><p>Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.</p>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...